Shipping Policy

We are committed to providing a safe and seamless shipping experience for every order. Below you’ll find all the relevant details regarding shipping methods, costs, timelines, and customs responsibilities.

Shipping Costs & Delivery Estimates

Shipping costs are calculated at checkout and vary depending on:

• The delivery destination
  
  
• The selected items (weight, value, packaging requirements)
  
  
• The chosen shipping method
  
  

You’ll see the exact shipping cost once you’ve added your products to the cart and entered your shipping address during checkout. An estimated delivery date will also be provided at that time based on your shipping choice and item availability.

We strive to ship orders promptly and ensure your jewellery arrives on or before the estimated date. However, delivery times may vary due to external factors beyond our control, such as carrier delays or customs inspections.

Order Processing Time

Most orders are processed and shipped within 1–3 business days. Custom or made-to-order jewellery may require additional time; please refer to the specific product page for details.

You’ll receive a shipping confirmation email once your order has been dispatched, including a tracking link so you can monitor its progress.

Shipping Destinations

We currently ship to most international destinations. If your country is not listed during checkout, please contact us directly at [your support email] and we’ll do our best to accommodate your request.

Customs, Duties, and Taxes

Buyers are responsible for any customs fees, import duties, VATs, and/or taxes that may apply in their country. These charges are not included in the purchase price or shipping cost and must be paid by the recipient.

Each country has its own regulations and thresholds for imports. If you are unsure of your country’s import policies, we strongly recommend checking with your local customs office before placing an order.

We are not responsible for:

• Customs delays
  
  
• Payment of import-related charges
  
  
• Refused shipments due to unpaid customs fees
  
  

Orders shipped within the European Union (EU) are not subject to customs fees.

Packaging & Insurance

To ensure your jewellery arrives safely and in perfect condition:

• All items are securely packaged in protective and elegant jewellery boxes.
  
  
• Orders over EUR 75 are automatically shipped with tracking and insurance.
  
  
• We recommend selecting tracked shipping for all international orders.
  
  

If your package arrives damaged or is lost in transit, please contact us immediately with your order number and tracking information so we can assist you.

Tracking & Delivery Notifications

You will receive:

• An order confirmation email upon placing your order
  
  
• A shipping confirmation email with tracking info once your order has shipped
  
  
• Optional delivery notifications depending on your selected carrier
  
  

Need Help?

If you have questions about your order, shipping timelines, or specific destination issues, feel free to contact us at contact@florenciasedran.com